The administrative unit has three principal roles to play within the Commission:
As an initial stage:
On receipt of a claim, the unit records the last name, first name and address of claimants in a database. It also creates a physical case-file and allocates a number to each claim. This number is quoted in all correspondence. An acknowledgement of receipt of the claim is signed by the Commission Chairman and sent to claimants, accompanied by a questionnaire to be filled in.
As a second stage:
After the questionnaires have been received, it checks the information that is essential for the claims to be processed: the civil status of the victims of spoliation, where the losses were sustained, etc.
If any information is missing, agents from the administrative unit will contact claimants by ‘phone, letter or e-mail. An acknowledgement of receipt of the questionnaire signed by the Principal Rapporteur of the Commission is sent to each claimant.
At the same time, the questionnaires are recorded in full and entered into the database. The case-files are then forwarded to the control and investigation network to carry out archive searches.
Contact with claimants constitutes one of the administrative unit’s key functions. It is a vital one since it fosters a caring and human approach to claimants, who often feel moved to recount their experiences, sometimes for the very first time.
Every day, the unit records the number of claims forwarded to the Commission. It publishes precise monthly figures on the flow of claims, their geographical origin and whether they are bank-related in nature.
The law of 17 July 1978 enacted measures for improving relations between the authorities and the public. It sets out the conditions for free access to administrative documents (equivalent to a “freedom of information” act).
In this context, a single intermediary is charged with receiving any claimants, by appointment, who may wish to consult the documents in their case-file.
They may request photocopies for their personal family archive or take notes to supplement what they know about their family’s history or to draw closer to the story of what happened to their relatives.
This procedure calls for two rules to be observed:
- Proof of the identity of the interested parties,
- Production of a power of attorney in the name of those entitled to the claims in the case of authorized representatives, except for members of the legal professions.
To consult a file, it is necessary to make an appointment / Tel.: +33(0)1 56 52 85 38.
For more information, consult the FAQs